What does INTRAL actually do?

INTRAL provides management services focused on international logistics, ranging from customer service to transportation and order processing, for companies involved in international trade.

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Where does INTRAL do business?

INTRAL manages imports and exports worldwide, conducting business in North America, South America, Europe, Africa, Asia and the Pacific Rim.

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How does INTRAL make its money?

INTRAL charges management fees for logistics services. INTRAL does not accept transportation sales commissions, differentiating it from freight forwarders, and is not an asset-based service provider.

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Does a company have to invest up front in a relationship with INTRAL?

No. INTRAL clients pay only for the services for which they contract, without making an up-front investment.

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Is it necessary to invest in a new information system to work with INTRAL?

No. INTRAL's logistics management system can interface with virtually any existing platform. INTRAL's two outstanding assets — its information system and its skilled, professional and motivated employees — combine to offer unparalleled resources to clients.

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How long does it take for INTRAL to start managing a company's international logistics?

INTRAL can begin providing services to its clients very quickly, due to its systems and experience. Once each client's needs have been determined, INTRAL's flexible operation initiates immediate implementation.

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Does INTRAL have offices all over the world?

INTRAL is headquartered at the World Trade Center in Boston, Massachusetts, and leverages strategic relationships around the globe to successfully service its clients.

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Does each INTRAL client have a single point of contact?

Yes. Each client develops a relationship with a dedicated team leader who is experienced and knowledgeable. The team leader is supported by a core staff of professionals with targeted expertise.

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Does INTRAL manage every company's business the same way?

No. INTRAL has no off-the-shelf solutions or fixed formulas. INTRAL provides a customized response to each client’s individual logistics challenges and business objectives.

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Is INTRAL accountable for its performance on behalf of its clients?

Yes! INTRAL numerically measures each aspect of performance of the total supply loop for each market, noting trends and objective factors whenever possible. INTRAL benchmarks its programs to insure that best practices are being utilized and performed at optimum levels of expertise.

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