FAQ
What does INTRAL do?
INTRAL is a professional services firm that provides international trade and logistics management services to companies that import and export. Our comprehensive managed services range from order processing, shipment implementation and customer service management; to project-based advisory services.
Where does INTRAL do business?
INTRAL’s managed services include global end-to-end supply chain management from its Boston, Massachusetts location.
What is INTRAL’s service fee structure?
INTRAL offers three types of service fee schedules: per transaction, annualized, or project-based hourly rates. INTRAL does not accept transportation sales commissions, differentiating it from freight forwarders, and is not an asset-based service provider.
Is it necessary to invest in new technology to work with INTRAL?
No. INTRAL's proprietary trade management technology can interface with your company’s enterprise system.
How long does it take for INTRAL to start managing a company's international supply chain?
INTRAL can begin providing services to its clients very quickly due to its extensive transitioning experience and proprietary technology. Once each client's requirements have been determined, INTRAL's expert operations professionals initiate immediate implementation.
Does INTRAL operate globally?
Yes. INTRAL leverages strategic partnerships around the globe to successfully service its clients from its Boston, Massachusetts location.
Do INTRAL clients have a single point of contact?
Yes. Each client is assigned a dedicated, experienced team leader. The team leader is supported by a core staff of account professionals.
Does INTRAL manage each company's business the same way?
No. Each client has distinctive business requirements; there is no “one size fits all” model. INTRAL’s distinctive, customer focused services, provide a customized solution to each client’s unique supply chain challenges and business objectives.
Is INTRAL accountable for its performance on behalf of its clients?
Yes! INTRAL numerically measures each aspect of performance of the total supply chain for each market, noting trends and objective factors whenever possible. INTRAL benchmarks its programs to insure that best practices are being utilized and performed at optimum levels of expertise.